There could be a number of reasons why a Facebook Small Business Grant recipient has not received the ad credit. The ad credit was optional and grant recipients who opted in to receiving ad credits are required to complete additional steps, including providing a valid Facebook or Instagram account. Applicants who did not opt in or who did not complete the necessary steps such as providing valid Facebook or Instagram account details by the stated program deadlines are ineligible to receive an ad credit.
If a grant recipient properly opted in to receive an ad credit, there could be a number of reasons why the deposit was unsuccessful. In each of these cases, the grant recipient has been sent an email with detailed instructions on how to resolve the issue. Below are the most common issues preventing us from depositing the ad credit:
Missing payment method: A valid payment method is required for ad accounts in order to receive an ad credit coupon.
Add a Payment Method for Facebook
Add a valid Payment Method for Instagram
Inactive account: An ad account must be active in order to receive ad credits coupons
- Please take the following steps.